Terms & Conditions

Part One: Membership Overview and Benefits

Welcome to Mynt Club 

We are delighted to welcome you to Mynt Club Pty Ltd ABN 82 645 533 759! By joining Mynt Club, you agree to the terms and conditions outlined in this Membership Agreement. Your membership benefits commence immediately upon the registration of your contract and after the receipt of your purchase. Below are the key elements of your membership: 

Membership Agreement 

  • Your membership is valid for the Nominated Vehicle as specified in your application. 

  • This agreement governs the services and benefits available to you as a member and sets out your obligations to Mynt Club. 

Membership Benefits 

As a Mynt Club member, you are entitled to a range of exclusive benefits, including: 

  • Unlimited Repairs: Enjoy unlimited, uncapped repairs subject to the Terms & Conditions. 

  • Discounted Rates: Access discounted rates on cosmetic repairs. 

  • Priority Service Scheduling: Benefit from priority scheduling for repairs. 

  • Access to Member-Only Events and Promotions: Participate in exclusive events and promotions. 

  • Booking System: Conveniently schedule repairs through our online bookings page, phone service and email. 

  • Mobile Repairs: Our technicians will perform mobile repairs in line with our General Terms and Conditions. 

  • Special Trade Rates: Access Mynt Repair systems for non-approved repairs at special trade rates. Technicians will provide quotes after a visual inspection, and repairs will be scheduled at a mutually convenient time and location once the quote is agreed upon. 

  • Family and Friends: Extend Mynt's trade rates to your family and friends. 

The specifics of these benefits may vary over time, and Mynt Club reserves the right to modify or discontinue any benefits at its discretion. 

Membership Duration and Renewal 

  • Membership terms vary. Renewal notices may be sent to you before your current membership term ends. 

  • At the end of your membership term, you may renew for an additional term available of your choice, subject to Mynt's discretion and a potential pre-condition inspection. A renewal fee will apply based on the selected term length. 

  • Mynt Club may offer automatic renewal options, detailed in your renewal notice. You can opt out of automatic renewal by contacting Mynt Club before your membership expires. 

  • While Mynt will remind you about renewal, it is ultimately your responsibility to renew before your current term ends. 

Membership Transfer 

  • Replacement Vehicle: If you sell your Nominated Vehicle or it is replaced under insurance, Mynt may, at its discretion, transfer your membership benefits to a new vehicle. The new vehicle must be not older than the original and meet our Pre-Qualification criteria. Only one transfer of benefits is permitted per membership, and all transfers are subject to vehicle inspection. 

  • Transfer of Ownership: Your membership benefits apply solely to your Nominated Vehicle and cannot be transferred to another person unless authorized by Mynt. Selling or transferring your vehicle concludes your Membership Program. 

Member Responsibilities 

  • Ensure that your Nominated Vehicle remains in good condition and is eligible for the services provided under your membership. 

  • Promptly notify Mynt Club of any changes to your contact information or Nominated Vehicle details. 

Information and Privacy 

  • By purchasing a Mynt Membership, you consent to providing accurate information about yourself and your Vehicle. This information will be stored and used in accordance with Mynt's Privacy Policy. 

  • You can correct or update your personal information by contacting Mynt. 

  • Phone calls to Mynt may be recorded for training and quality purposes. 

Cancellation Policy 

  • Membership cancellation can be made during the 7-day Waiting Period after purchase. No repairs or benefits will be provided if cancelled during this period. 

  • Membership fees are non-refundable if benefits have been utilized before the end of the Waiting Period. 

  • After the initial purchase and activation, the membership is valid until the end of the term and cannot be cancelled. 

Part Two: Accessing Repair Services

Requesting a Repair 

  • Before requesting a repair under your Mynt Club membership, a Waiting Period may apply depending on the terms of your specific membership. Ensure this period has passed before making a request. 

  • To request a repair, take clear photos of each area of damage on your Nominated Vehicle and submit them along with your membership details. 

  • Photos and details can be submitted online via Mynt Club’s website. 

  • Alternatively, submissions can be made by emailing Mynt Club. 

  • If necessary, you may also contact Mynt Club via the provided national phone number to complete your request. 

Assessment and Quotation Process 

  • Each repair request is evaluated individually, and Mynt Club retains full discretion over whether to offer a Repair Quote.  

  • We may decline to provide a Repair Quote if the damage does not qualify as a Minor Cosmetic Repair, if there is structural damage, or if you are in breach of the Membership Agreement. 

  • Repair Quotes are based on the pricing and service details available on the Mynt Club website at the time of your request. 

  • In some cases, we may provide quotes for non-cosmetic repairs, which may require an in-person inspection by a Mynt Club technician. 

  • Mynt Club's repair pricing is subject to change. Our technicians will assess the damage and provide a Repair Quote based on current rates and specifications. 

  • Mynt Club aims to process repair requests promptly within 17 days, though this timeframe may be extended during peak periods, such as from December 15th to January 15th. 

Repair Contract 

  • A Repair Contract is formed once you accept the Repair Quote and agree to pay the Repair Fee as per your membership agreement. 

  • Mynt Club is under no obligation to perform repairs until a Repair Contract is in place. 

  • Each Repair Contract is independent of any previous contracts or your general Membership Agreement. 

  • Payment for the Repair Fee must be made by credit or debit card upon completion of the agreed repair. 

Conducting the Repair 

  • Repairs will be scheduled at a mutually agreed time and location within the Service Area during standard business hours. 

  • Repairs may be performed on the same day as your request, provided your vehicle is within the Service Area and the workspace is suitable. 

  • Mynt Club is not obligated to perform repairs if the vehicle is outside the Service Area or if a suitable workspace is unavailable, even after a Repair Quote has been accepted. 

 

Repair Parameters 

  • Surface Scratches (Paint Correction): Professional cutting compounds and processes will be used to repair surface scratches on the entire vehicle that have not cut through the clear coat. 

  • Bumper Bar Scratches: Repair of one scratch or scrape up to 60cm in size and 2cm in depth, excluding non-painted textured plastic or metal bumper bars and structural damage. 

  • Deep Scratches and Dents: Repair of a single scratch or dent on a vertical painted metal panel, with damage larger than 3mm and less than 10cm in diameter and 1cm in depth. Damage must be on a single panel. 

  • Body Pressure Dents: Repair of one pressure dent up to 10cm in diameter on flat metal panels without paint damage.  

  • Alloy Wheel Scrapes: Repair and respray of one alloy wheel scratch, excluding mirror-finished, machine-finished, chrome, and high-polish wheels, as well as damage to pinstripes or deep gouges. Repairs include damaged area repair, colour matching, and blending. If Mynt has concerns about the tyre's integrity, we may request a tyre replacement before proceeding with the repair. 

  • Cosmetic Touch-Ups: Repair up to 20 stone chips, each up to 3 mm in diameter, by colour matching, filling, and sealing to prevent corrosion. (Note that some damage may still be visible after repair) 

  • Side Mirror Scratches: Repair and respray of scratches on the side mirror casing, excluding chrome and machined alloy finishes. 

  • Body Kit Scratches: Repair of one scratch or scrape up to 60cm on plastic spoilers, side skirts, and bumper strips. 

Exclusions from Minor Cosmetic Repairs 

  • Replacement of stickers, decals, specialized paintwork, and body wraps. 

  • Damage that exceeds the stated repair parameters. 

  • Non-OEM replacement parts and repairs of rust or hail damage. 

  • Structural damage or repairs requiring workshop conditions. 

  • Repair of any car with matte, satin or specialised paints. 

  • Coverage does not include pre-existing damage before joining Mynt, replacement parts, chrome and high polished alloy wheels, structural damage, style line dents, non-painted textured plastic. 

Repair Warranty 

  • Statutory Warranties: Mynt acknowledges that certain consumer protection laws imply non-excludable warranties into contracts. 

  • Mynt Warranty: Mynt warrants that all repairs will be free from defect or faulty workmanship for the period of your ownership. Mynt will correct defects once a warranty claim has been submitted and accessed. You are responsible for any costs associated with warranty claims.  

Limitations on Warranty: 

  • Mynt’s warranty does not cover: 

  • Loss of vehicle value, time, use, or any consequential damages. 

  • Damage due to normal wear and tear, aging, or exposure to the elements. 

  • Further damage to repaired areas due to ongoing wear or external factor 

  • Workmanship by third parties. 

Part Three: General Terms

Amendments to the Terms & Conditions 

  • Mynt Club reserves the right to amend these Terms & Conditions periodically, affecting Membership Benefits, services, and pricing. 

  • Changes will be designed to enhance your membership experience, potentially adding new services or incorporating improved technologies. 

  • Updates will be published on the Mynt website, and changes will take effect seven days after publication. 

  • You are responsible for reviewing the updated Terms and Conditions before requesting a repair service, and your request implies acceptance of any changes. 

. 

Legal Jurisdiction: These Terms & Conditions are governed by the laws of the State of NSW and the Commonwealth of Australia, with disputes to be resolved in New South Wales courts. 

Validity: If any provision is found to be invalid, it may be modified or removed without affecting the validity of the remaining terms. 

This document ensures that all essential terms are clearly presented and that your rights and obligations as a Mynt Club member are fully outlined. Please contact Mynt Club if you have any questions or need further clarification. Welcome to the Mynt Club! 

 

August 2024